Gindy Crystal Island Pendant Light

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], or [an exchange]. Please see below for more information on our return policy.

Please see below for more information on our return policy.

Returns
All returns must be made within [30] days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process
To return an item, please email customer service at katianlight@gmail.com to obtain a Return Merchandise Authorization. place the item securely in its original packaging, and mail your return to our warehouse.
Please note, you will be responsible for all return shipping charges.

Refunds
After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [7] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions
The following items cannot be [returned] or [exchanged]:

• The lamps have been installed and used or the installation is damaged
  
• Fragile products damaged in transit (glass, wood, paper)，can be resent for free
• Customized product

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note：Sale items are FINAL SALE and cannot be returned.

If you have any questions concerning our return policy, please contact us at: katianlight@gmail.com

Customs, Duties, and Taxes

Please be aware that all prices shown on our website do not include duties, local taxes, or any other import charges. In most cases, our parcels pass through customs without VAT being charged. However, for larger orders or certain circumstances, we may need to provide additional information to customs and cooperate with the buyer to supply the required paperwork.

Each destination country has its own import tax threshold, which determines the value of goods that can be imported before import duties are charged. Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility, and we are not liable for any delays caused by customs authorities in your country.

For more details regarding applicable fees, we recommend contacting your local customs office.